The coach and client will ensure that they arrive on time for their pre-scheduled appointments.
Every effort to accommodate any changes due to client lateness will be made but in such an event, the coach will have no liability for any loss of session time.
All clients must fill out a consultation form before sessions can be carried out. The client will need to make the coach aware of any medical history or any allergies.
The coach reserves the right to refuse sessions where they feel the client is at risk. If this situation does occur then the coach may be able to offer an alternative. If a client has a medical condition that the coach is not advised about and suffers a reaction to a session the coach will not be held liable.
The coach may refuse sessions to any client deemed to be behaving inappropriately or under the influence of drugs or alcohol, with no refund.
If the client cancels a session with 7 days notice, they will be entitled to a refund of monies paid, excluding a non refundable deposit of £50.
If less than 7 days notice is received, 50% of the total cost of the session will be refunded.
Refunds for sessions cannot be refunded if the session is cancelled with less than 24 hours notice.
Complete packages cannot be refunded in part, eg; if 3 sessions have been purchased as a package and only 2 sessions are taken by the client 1/3 will not be refunded but can be rescheduled once in a 6 week period .
If a client cancels a session that is part of a package with less than 24 hours’ notice then this cannot be refunded unless it can be filled with another client. Rescheduling is at the discretion of the coach.
All personal information held by the coach will be treated as private and confidential and used solely by her and will not be disclosed to other parties and held in alignment with GDPR regulations
Sarah Jane Woods is fully qualified and insured to practice NLP, Life Coaching and hypnotherapy and is a member of the ACCPH (Accredited Counsellors, Coaches , Psychotherapists and Hypnotherapists).